Refund Policy
Last updated: June 2026
This Refund Policy explains when and how you can request a refund for an order placed on Blaia Store.
Eligibility
- If an order is not delivered, arrives damaged, or is materially different from its description, you may request a refund within the dispute window shown on your order.
- Some items (e.g. perishable goods) may be non-refundable where allowed by law — the seller will indicate this.
How to request a refund
- Open the order from “My Orders”, and raise a dispute before the dispute window closes.
- Our team reviews each dispute and decides in favour of the customer or the seller based on the evidence.
How refunds are issued
- Approved refunds are returned to your original payment method via Stripe. Processing times depend on your bank.